After-sales Service

Installation and Commissioning Services

• 01. Equipment installation:

Most Locor printers provide professional equipment installation services after purchase. Installation usually includes assembling the printer equipment in place, connecting the power supply and network, and ensuring that it can start smoothly.

• 02. Commissioning and configuration:

Post-installation commissioning includes adjusting the printer settings, performing test prints, and ensuring that the machine works as expected. The technician will also make necessary optimization settings based on your printing needs (such as material type, printing accuracy, etc.).

Technical Support and Training

• 01. Technical support:

Locor provides professional technical support to help solve technical problems encountered during the operation of the machine. Support methods usually include telephone support, online customer service, remote support, etc. Some suppliers also provide on-site technical support, especially when the equipment has more complex problems.

• 02. Operation training:

In order to ensure that users can use the printer efficiently, many suppliers will provide operation training. This can help users understand how to use the various features of the printer, including how to perform daily maintenance, how to optimize printing results, and how to better use software to control printing.

Regular Maintenance and Care

• 01. Regular inspection:

In order to extend the life of the printer, regular maintenance and care are necessary. This usually includes cleaning the print head, replacing consumables, checking the ink system, etc. Locor and suppliers usually provide relevant maintenance services or plans.

• 02. Troubleshooting:

If the printer fails, the manufacturer will provide specific solutions based on the problem. Most Locor printers are equipped with a monitoring system that can remotely diagnose problems and provide faster troubleshooting services.

Consumables and Accessories Supply

• 01. Ink and paper:

Locor printers require specific types of ink and materials, so the manufacturer or authorized dealers usually provide corresponding consumables supply. Ensuring that the correct ink and paper are used can help improve print quality and the life of the equipment.

• 02. Accessories and spare parts:

If some parts of the printer are worn or damaged (such as nozzles, transfer belts, etc.), the manufacturer usually provides original accessories. You can purchase replacement parts or repairs through suppliers.

Warranty Service

• 01. Warranty period: 

Most Locor printers provide a certain period of warranty service after purchase, which usually covers the main components of the printer (circuit boards, and servo motors, etc.). During the warranty period, the supplier will repair or replace the faulty parts free of charge.

Software Support and Updates

• 01. Driver and software updates:

The normal operation of Locor printers usually depends on dedicated control software. Manufacturers usually provide regular software updates and driver upgrades to ensure that the printer is compatible with the latest operating system and improve printing performance.

• 02. Graphic design support:

Some suppliers also provide design software support compatible with the printer to help users better perform image processing and design to meet the needs of large-format printing.